Contact Us
Delivery & Packaging
Where do you deliver?
We currently deliver to Mainland UK only. Unfortunately, we do not deliver to:
- Ireland (EI, ZZ75), Northern Ireland (BT), Jersey (JE), Guernsey (GY), Isle of Man (IM), Isle of Arran (KA27), Outer Hebrides (HS), Aberdeen (AB31-AB35, AB41-AB54, AB36-AB38, AB55-AB56), Northern Highlands (HS1-HS9, IV1-IV63, KW0-KW14, PH19-PH29, PH32-PH33, PH45-PH48, FK17-FK21, KA28, PA20-PA78, PH30-PH31, PH34-PH44, PH49-PH50), and Orkney Shetland (ZE1-ZE3).
When do you deliver?
Our delivery days are Tuesday to Saturday. You'll see the next available delivery date at checkout.
What is the delivery charge?
- Tuesday - Friday: £4.95 (Free for orders over £120)
- Saturday: £6.95
- Pre-12 PM delivery: +£7.95 (Weekdays) / +£8.95 (Saturday)
Do I need to be home for delivery?
No, you don’t have to be home. On the morning of your delivery, our courier will send you a text or email with a
1-hour time slot so you know when to expect your order.
Is there a minimum order value?
To support sustainable practices and reduce waste, we have a minimum order value of £50.
How long will my order stay cold and fresh?
We use insulated packaging and gel ice packs to keep your order at a safe, controlled temperature during transit.
Is your packaging recyclable?
At The Organic Butchery, we believe in sustainability.
All our packaging including the cardboard box, paper pulp insulation, ice packs, and vacuum packs you receive are recyclable.
Storage & Cooking Advice
How long will my products last?
- Use-by dates are on all packaging.
- Cook or freeze by the use-by date to maintain freshness.
- Previously frozen products (labelled as such) must be consumed within 3 days of delivery.
Can I cook meat from frozen?
We don’t recommend it. It’s best to defrost before cooking for the best results.
Can I freeze leftovers?
Yes! Cool cooked food first, then freeze for future use.
Ordering & Payment
What payment methods do you accept?
We accept all major credit and debit cards except American Express. You can also check out using PayPal.
Is it safe to pay online?
Yes! Our website uses the latest security standards and we do not store your bank details.
How do I use a gift voucher?
Simply enter your voucher code in the designated box at checkout to apply your discount.
Do you accept returns?
Unfortunately, we cannot accept returns due to the nature of our products. However, if you have any issues, please contact our customer service within 24-48 hours of delivery.
Our Products
What do our animals eat?
- Beef & lamb: 100% grass-fed for a natural, nutrient-rich diet.
- Pork & poultry: Fed organic grains, as they require more than just grass for a balanced diet.
- Wild venison: Primarily grass-fed, with added nutrient-rich spelt husks sourced from local farms.
What is Organic?
Organic food is produced using farming practices that prioritize environmental sustainability and high standards of animal welfare, all certified by the Soil Association ( www.soilassociation.org ).
Rather than using synthetic fertilizers, organic farming relies on natural inputs like compost, manure, and crop rotation. It also ensures that animals are genuinely free-range, with plenty of space and access to outdoor fields. Strict legal standards are in place to maintain the highest quality of organic produce.
For more information, visit: www.soilassociation.org/whatisorganic