Everything You Need To Know

Farm and Animal Welfare

• What are the animals fed?

  All our lamb and beef is 100% grass-fed. In regards to our pork, all our pigs are fed with organic grain. Pigs will rummage amongst the ground however they will not consume enough grass to maintain a suitable diet, this is also the same for the poultry. Our venison is fed majority grass however where they are reared spelt is produced so they are fed the husk that is taken off the pearled spelt because there is nutritional value in it otherwise it would go to waste.

• What is organic?

  The Organic Butchery is certified by the Soil Association www.soilassociation.org, the UK's largest organic certification body. We are not only proud of this but we want to go further. At The Organic Butchery, we not only believe in sustainability - we live it.

  Organic food is food which is produced using environmentally and animal-friendly farming methods on organic farms. These methods are legally defined and any food sold as 'organic' must be strictly regulated.

  Organic farming recognises the direct connection between our health and how the food we eat is produced. Artificial fertilisers are banned and farmers develop fertile soil by rotating crops and using compost, manure and clover.

  Organic animals enjoy the very highest welfare standards – they are truly free-range and have plenty of space and access to fields. For more information please have a look at www.soilassociation.org/whatisorganic.

Products and Cooking

• Where can I find the ingredients in your products?

  You will find all the ingredients on the relevant produce pages.

• Will the transition from frozen to fresh meat affect histamine levels?

  We understand the importance of delivering the highest quality products to your table and are committed to your health and satisfaction in every aspect of our operation. As part of this, we ensure low levels of histamine in all our fresh meat deliveries. Read more about this here.

• How long will my products last in the freezer and fridge?

  Use by dates can be found on the packaging of your meat, we advise to cook and eat the produce by this date or freeze to enjoy later. This applies to all lines, excluding previously frozen produce (which will be listed and labeled as such) and must be consumed within days of receiving it defrosted (please check product descriptions for specific instructions).

• Can I cook my meat from frozen?

  We don’t recommend it; it is better to defrost the produce before cooking.

• Can I freeze my leftovers?

  Yes, once you have cooked the produce and allowed to cool you can then freeze the leftovers.

Delivery and Orders

• Where do you deliver?

  We currently deliver to Mainland UK only. This specifically excludes postcodes EI (Ireland), ZZ75 (Ireland), BT (Northern Ireland), JE (Jersey), GY (Guernsey), IM (Isle of Man), KA27 (Isle of Arron), HS (Outer Hebrides) and AB31 - AB35, AB41 - AB54 (Aberdeen), AB36 – AB38, AB55 - AB56, HS1 – HS9, IV1 – IV63, KW0 – KW14, PH19 – PH29, PH32 – PH33, PH45 – PH48 (Northern Highlands) and FK17 – FK21, KA28, PA20 – PA78, PH30 – PH31, PH34 - PH44, PH49 – PH50 (Argyll), KA27 (Arran) and ZE1 – ZE3 (Orkney Shetland).

• When do you deliver?

  We deliver our boxes Tuesday – Saturday every week. Please see our delivery cut off times on our dedicated delivery page here.

• What is the delivery charge?

  Delivery costs £5.95, Tuesday - Friday, or is free for orders over £100. For Saturday delivery, there is a surcharge of £3. If you need your order before 12 pm on your selected delivery date please select our Pre 12 pm option, there is an additional £5 charge for this service.

• Do I have to be home when you deliver?

  No, when you go through the checkout there is a designated box to write any delivery notes. We would advise that you choose somewhere in the shade so it stays cool, especially through the summer. On the morning of your delivery date, our courier will send you a text message or email, whichever you prefer with an hourly time slot for delivery so you know when to expect your box. In the event of a delay, we will let you know as soon as possible. Orders will not be delivered any later than a day after the original delivery time. If it is later than this, we will arrange a replacement order or refund. 

• Is there a minimum order value?

  We have a minimum order of £50. 

• How does my order stay cool and fresh during delivery?

  We use wool-insulation packaging and gel ice-packs to maintain a controlled temperature during transit, to ensure your delivery reaches you at an optimum temperature, bursting with fresh organic goodness.

• Is your packaging recyclable?

  At The Organic Butchery, we believe in sustainability and so all of the packaging you receive is recyclable and can also be returned to us to reuse with our packaging return scheme.

Payment

• What payment methods do you accept?

  We accept all credit and debit cards except American Express. You can also checkout using PayPal.

• Is it safe to pay online?

  Yes, it is very safe to pay online using our website as we use the latest security standards and do not save any bank details.

• How do I use a gift voucher on your website?

  When you are checking out there is a designated box for entering your code into in order to use your gift voucher.

• Do you accept returns?

  Unfortunately, we cannot accept returns for our produce due to the nature of perishable delivery. However, if for any reason you are unhappy with your produce please contact our customer service to resolve within 48 hours of your delivery.